We do offer a return or exchange policy for all THM Hair Extension purchases, within 30 days of receiving your order.
We are now proud to offer a complimentary hair swatch with every THM Hair Extension purchase, in the color you have ordered. This swatch allows you to make sure the THM Hair Extensions ordered were the perfect color match. If the match or quality of the swatch is not what was expected, you may return or exchange your THM Hair Extension order. We are more than happy to accommodate unopened, unworn returns or exchanges within 30 days of receiving your order. 30 days after your purchase we will not accept any returns or exchanges. You are responsible for the cost of return shipping back to THM Hair Extensions. There is a 10% restocking fee that will be applied to all returned THM Hair Extensions. We ask that the complimentary hair swatch is also sent back with the THM Hair Extensions.
We only accept returns on extensions that have not been opened, worn or tampered with. THM Hair Extensions are specially packaged and sealed with a security seal to identify if the extensions have been taken out of the packaging. The security seals must be intact; extensions must be in its original packaging. If the main package has been opened, the return and refund will not be accepted, for sanitary purposes.
Why are THM Hair Extensions non-returnable If opened?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients.
What if my extensions are defective or have a loose clip?
If the product is defective please send a picture along with a detailed email description to firstname.lastname@example.org. We will gladly help resolve the issue.